Service CRM
Allow your team to manage different incidents on a single platform, saving time and more efficiently.
OPERATOR’S WORK AREA
Do more with a single workspace
- Simple and easy to use.
- Clear lists of assigned cases.
- Create individual or team KPIs.
OMNICHANEL COMMUNICATIONS
Improve workforce productivity
- Integrated tasks and calendar.
- Integrated calls and emails.
- Smart internal social network.
CONTACT CENTER
Track your agent’s productivity levels
- Agent's workplace.
- Supervisor's workplace.
- Queue management and prioritization.
KNOWLEDGE BASE MANAGEMENT
Get access to the information you need at the right time
- Easy upload of any file or text
- Classification of knowledge base articles.
- Knowledge base structure.
SERVICE CATALOG
Create and organize the list of all services
- Unified service catalog.
- Response and resolution times.
- Timely case resolution.
Start working with Service Creatio CRM today
Allow your team to manage different incidents on a single platform, saving time and more efficiently.